Dortmunt DK120

Refund and Replacement Policy - Fresh Furniture

At Fresh Furniture, we strive to provide you with high-quality wooden products tailored to your preferences. Our commitment to excellence extends to ensuring your complete satisfaction with your purchase. Please take a moment to familiarize yourself with our refund and replacement policy:

1. Customized Wooden Products: All our wooden products are meticulously crafted on order to meet your specific requirements. Due to the personalized nature of these items, delivery times may vary and will be communicated to you upon order confirmation.

2.Refunds and a Favorable Replacement Policy: We do offer refunds for our products within 14 days. However, we do have a customer-friendly replacement policy, subject to certain conditions.

3. Damaged Delivery: In the unfortunate event that your order arrives damaged, we offer a free replacement of the affected product(s). To be eligible for a replacement, you must:

• Lodge a complaint via the provided phone number or email at info@creativeaffiliates.net at the time of receiving your order.
• Ensure the product is in the same condition as when you received it.
• Package the return items securely to prevent damage during transit.

Please note that if issues are not reported upon delivery, we will assume that the products were delivered in excellent condition, and the complaint will not be processed.

4. Order Modifications and Liability: Orders cannot be changed or modified after delivery. Fresh Furniture is not responsible for any damage incurred while moving goods through narrow corridors and stairwells.

5. Extra Charges for Above-Ground Floor Deliveries: Deliveries to locations above the ground floor may incur additional charges if a cargo elevator is not available.

6. Delivery Date Liability: While we strive to meet the delivery dates submitted to you, we cannot be held liable for delays beyond our control. Fresh Furniture will not provide compensation, refunds, or damages for deliveries made beyond the specified delivery date and time.

7. Replacement Processing Time: Replacement requests will be processed within a maximum of 15 business days from the receipt of the returned product by Fresh Furniture, provided the goods are received in an acceptable condition.

At Fresh Furniture, your satisfaction is our top priority. We are dedicated to ensuring you receive quality wooden products and addressing any issues promptly through our replacement policy. Should you have any questions or require assistance, please do not hesitate to contact our customer service team.

Shipping Policy - Fresh Furniture

At Fresh Furniture, we are committed to delivering your online orders promptly and ensuring your complete satisfaction with our products. Please take a moment to review our shipping policy for a seamless shopping experience:

1. Estimated Delivery Time: Online orders are processed, delivered, and, if necessary, installed within 5 to 6 working days from the receipt of payment. While we strive to adhere to the communicated delivery time, unforeseen circumstances may occasionally lead to delays. If such delays occur, please rest assured that we are actively working to resolve the issue. You can contact us at info@creativeaffiliates.net for the latest updates on your shipment.

During sale periods, order delivery may take slightly longer, typically ranging from 8 to 12 working days.

2. Product Inspection Upon Delivery: Upon receiving your product, we recommend conducting a thorough inspection to ensure it meets your expectations. Please follow these steps before signing the Final Finish Report (FFR):

• Examine all external surfaces of the product for any breakages, cracks, chip-offs, unfinished patches, or signs of borer or insect infestations.
• If you notice minor issues like dust or a lack of shine on the surface, our installation team will be prepared to address them immediately. They can apply a coat of wood polish or gently rub the surface with a cloth, which is a standard method in the industry for cleaning and polishing.

3. Product Stability: For products designed to be placed on the floor, make sure they stand steady and straight upon delivery.

• For seating products, we recommend sitting on the item to confirm that the structure is stable and can support your weight comfortably.

4. Internal Finish of Storage Products: We take care to ensure that the internal areas of our storage products are well finished to prevent loose pieces or splinters that could potentially harm you. Please be aware that the level of polish on internal areas may not match that of external surfaces.

At Fresh Furniture, your satisfaction is of utmost importance to us, and we aim to provide you with a hassle-free shopping experience. If you have any questions or concerns about your order or our shipping policy, please do not hesitate to contact our customer service team. We are here to assist you and address any issues promptly.